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10 • Workstation Setup & Administration Guide
Before You Start
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Avid|DS Customer Support
Customer support for Avid|DS is provided by your Avid local reseller working
together with Avid|DS Customer Support. Immediate assistance for any
technical issue is available through your local Avid reseller, our
North American hotline, e-mail, and FTP support services.
Hotline Support Avid resellers provide first line support for Avid|DS according to their specific
geographical area and time zone. Working as an extension of Avid|DS
Customer Support, these fully trained agents provide the most efficient and
effective support possible to all our customers.
Contact information for your Avid reseller is available through the Avid
Reseller Locator at http://avid.com/cgi/locator/index.asp or www.avid.com.
You can reach Avid|DS Customer Support in North America:
tel: 1 800 800-AVID (2843)
fax: 514 845-8252
9:00 am to 9:00 pm (Eastern)
2:00 pm to 2:00 am (GMT)
Hotline assistance is also available 24 hours a day, 7 days a week for an
additional fee.
For international enquiries and support services, contact your local Avid
Reseller. Support offerings may vary per location.
E-mail Support The Avid|DS e-mail address for customer support is: dssupport@avid.com.
You can use it for sending bug reports, usability questions, and avidds.cab
audit reports for system analysis. All e-mails are logged in the support
database and assigned a case number. Send one support request per e-mail.
Web Support The Avid|DS Customer Support and Download sections at
http://www.softimage.com/avidds provide quick access to a wide range of
resources from the Avid|DS teams and user community. Downloads,
including presets, drivers, and Quick Fix Engineering (QFE), provide the
latest solutions for using with your Avid|DS system. Online documentation,
tutorials, and Knowledge Base articles ensure that you get the most out of
your work with Avid|DS. It's like having a dedicated Avid|DS Customer
Support engineer sitting at your desk!
It is mandatory that you include your SID number in the body of
your e-mail message for verification of your maintenance contract
and case logging, otherwise response will be delayed.
- Contents 5
- The Avid 10
- Using the 12
- Documentation Library 12
- Document 12
- Conventions 12
- Avid 14
- Before You Start 16
- Package Contents 17
- Chapter 1 • Package Contents 20
- Avid 21
- Site Preparation 23
- Site Planning 25
- Additional Equipment 28
- System Overview 29
- Back Panel Overview 31
- Chapter 3 • System Overview 34
- Optical connector 34
- Keyboard 34
- Disk Subsystem 35
- System Inputs and Outputs 36
- Signal Flow 37
- House Sync 38
- To remove the fan 40
- To install the fan 41
- Assembling the System 43
- Before Assembling the System 45
- To connect the WACOM tablet 46
- The Computer Monitors 47
- BNC cableDigital tether cable 50
- USB cable 50
- The Avid MediaDock LVD 51
- Single-Enclosure 52
- Configuration 52
- Two-Enclosure 53
- Three-Enclosure 54
- Avid Unity MediaNetwork 56
- The Machine Control Cable 57
- The USB-to-MIDI Converter 58
- The Peripheral Devices 59
- The Software Protection Key 63
- Upgrading Your Workstation 65
- Preparing to Upgrade 67
- Installing the System 69
- BIOS for the Compaq 69
- W8000 System 69
- BIOS for the IBM Z Pro 70
- 6866 System 70
- Installing the Avid Drivers 72
- Installing the Avid 73
- Equinox Video 73
- Subsystem Driver 73
- Installing the Merging 74
- Mykerinos Driver 74
- Startup Driver 75
- Installing the Wildcat 75
- Installing the SCSI 77
- Installing the Intel 79
- Chipset Drivers 79
- Pro100 Network Driver 79
- Mouse Driver 80
- Installing the Logitech 80
- Installing the 81
- SoundBlaster 81
- AudioPCI128 Driver 81
- Uninstalling Avid 83
- To remove Avid 84
- Installing Avid 85
- Avid 87
- Avid 88
- Configuration without 88
- RP Station 88
- Avid 89
- About the Avid 90
- Indexing Services 90
- Preparing to Set Up an 91
- 90 •Avid 94
- 92 •Avid 96
- Select one of the following: 97
- 94 •Avid 98
- Workgroup have 99
- 96 •Avid 100
- Loading Plug-Ins 101
- Installing and Removing Fonts 102
- To remove TrueType fonts 103
- Installing Non 104
- European Fonts 104
- 102 • Avid 106
- In This Chapter 108
- Requesting a License File 109
- Softimage Licensing Program 110
- Creating a Valid License File 112
- Solving Licensing Problems 114
- Software 117
- Remote Processing 119
- Concepts 119
- Optimizing the Network 125
- Network Hardware 126
- Performance 126
- Installing Avid 127
- Licensing Avid 132
- Troubleshooting Avid 134
- 127.0.0.1 localhost 135
- 100.100.100.10 rpstation 135
- To resolve this problem 138
- Managing Your Windows 2000 139
- Workstation 139
- The VideoStorage 142
- The AudioStorage 143
- Managing User Accounts 144
- To modify an account 145
- To delete an account 147
- Drive Maintenance 148
- About Striping 150
- Creating a Stripe Volume 151
- To create a stripe volume 153
- Importing Foreign Disks 158
- Using the Recovery CD 161
- Installing the Recovery CD 163
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