Merging DUA II Specifications download pdf (Page 134)

130 • Workstation Setup & Administration Guide

Chapter 8 • Installing the Remote Processing Software

Troubleshooting Avid|DS RP

You might encounter some questions when using Remote Processing. Some of

the questions and answers are shown below.

There’s a licensing error when I start Avid|DS RP.

First, you should read the error message. FLEXlm errors are sometimes easy to

fix and good indications are inserted in the error message. Consult the

GLOBEtrotter web document for error code explanation.

C:\Softimage\FLEXLM\Flexuser\chap10.htm.

Avid|DS RP starts, but an error in the interface points to licensing.

Although Avid|DS RP starts, it can fail to properly check out the license file if

one of the following occurs:

• The license increment that starts the application is proper but the usability

increment contains an error.

• The Softimage License Server daemon was running when Avid|DS RP was

started, but the Daemon is halted shortly after, causing the licensing error.

To verify if there are any errors in the usability increment of the

license file

1. Click the Start button and choose Programs > Softimage Products >

Licensing and choose LicTools.

2. Open the Existing License file and click Va l i d a t e .

3. Look for highlighted text in the RP license increment. If any, correct the

error or request a replacement to the license text from Softimage Licensing.

To verify if the license server daemon was halted

1. Right-click on the Windows taskbar and choose Task Manager.

2. Select the Processes tab.

3. Locate the lmgrd.exe and Softimage.exe processes. If only lmgrd.exe is

shown without the accompanying Softimage.exe process, this proves that

the daemon is down. The cure is in the next question.

I’ve checked the networking connection, the license server, and

the license, and I still get an error on the Avid|DS RP.

Problems with the Hosts file on the client workstation may prevent the

network from matching the names of the systems with their network IP

addresses. This can be confusing as the network may appear to be functioning

properly since you can link to the Audio and Video Storages without problems.

1. Browse to the C:\WINNT\system32\driver\etc folder and locate the

Hosts file.

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Merging DUA II Specifications Page 134